Shipping Policy

Shipping and Delivery Overview

Last Updated: January 1, 2025

Thank you for choosing B2B Enterprises for your POS systems, hardware products, and software solutions. This Shipping Policy outlines our delivery terms, shipping methods, costs, and conditions for all products and services offered by B2B Enterprises.

As a leading provider of business technology solutions since 2018, we understand the importance of timely and secure delivery of your business-critical equipment. Our shipping policy covers hardware delivery, software deployment, installation services, and support across India.

This policy applies to all orders placed through our website, direct sales, and our e-commerce platform posmarket.in.

Definitions and Terms

Key Definitions

For the purposes of this Shipping Policy:

• "Company" refers to B2B Enterprises, located at KMK Junction, Aquarius Edificio Building, Republic Road, North Paravur, Kochi, Kerala 683513, India
• "Products" refers to hardware items, software solutions, and services offered for sale
• "Orders" means a confirmed request to purchase products or services from us
• "Delivery Address" refers to the location where products will be shipped and delivered
• "Business Days" means Monday through Friday, excluding public holidays
• "Installation Services" refers to on-site setup and configuration services
• "Customer" means the individual or organization placing the order

Geographic Coverage

Our shipping and delivery services cover:

• Primary Service Area: Kerala and neighboring states
• Pan-India Delivery: All major cities and towns across India
• Express Zones: Major metro cities with expedited delivery options
• Remote Areas: Delivery available with extended timelines
• Installation Coverage: On-site services in Kerala and select locations

Order Processing and Preparation

Standard Processing Times

Order processing times vary based on product type and availability:

• In-Stock Hardware: 1-2 business days processing time
• Custom Configuration: 2-5 business days for system setup and testing
• Made-to-Order Items: 5-10 business days depending on specifications
• Software Solutions: 1-3 business days for preparation and testing
• Bulk Orders: 3-7 business days for large quantity orders

Order Confirmation and Preparation

Our order preparation process includes:

• Order Verification: Confirmation of product specifications and delivery details
• Inventory Check: Verification of stock availability and allocation
• Quality Control: Testing and inspection of all hardware products
• Custom Configuration: Setup and configuration as per customer requirements
• Secure Packaging: Professional packaging for safe transportation
• Documentation: Preparation of delivery documents and warranties

Processing Delays

Processing may be delayed due to:

• High volume of orders during peak business periods
• Custom configuration requirements and testing procedures
• Manufacturer delays or stock availability issues
• Payment verification or documentation requirements
• Quality control issues requiring additional testing or replacement

Important: We will notify customers immediately via email or phone if any significant delays are anticipated. Orders are not processed on weekends or public holidays.

Shipping Methods and Options

Standard Delivery

Our standard delivery service includes:

• Coverage: All major cities and towns across India
• Delivery Time: 3-7 business days from dispatch
• Tracking: Full shipment tracking and status updates
• Insurance: Basic transit insurance included
• Handling: Professional handling by experienced logistics partners

Express Delivery

Expedited delivery available for urgent requirements:

• Metro Cities: Next day or 2-day delivery in major metros
• Kerala State: Same day or next day delivery within Kerala
• Priority Handling: Fast-track processing and dispatch
• Premium Tracking: Real-time location tracking and updates
• Additional Cost: Express delivery charges apply

Installation Delivery

Combined delivery and installation service:

• On-Site Setup: Professional installation and configuration at customer location
• Trained Technicians: Certified installation specialists
• System Testing: Complete testing and validation before handover
• User Training: Basic training on system operation
• Documentation: Installation certificates and user manuals

Self-Collection

Customer pickup option available:

• Location: Collection from our office in North Paravur, Kochi
• Timing: Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM
• Advance Notice: 24 hours advance notification required
• Documentation: Valid ID and order confirmation required
• Cost Saving: No shipping charges for self-collection orders

Shipping Costs and Calculations

Standard Shipping Rates

Shipping costs are calculated based on several factors and provided during order processing:

• Product Weight and Dimensions: Volumetric weight calculation for large items
• Delivery Distance: Zone-based pricing for different regions across India
• Service Type: Standard, express, or installation delivery options
• Order Value: Discounted or free shipping available on qualifying orders
• Special Handling: Additional charges for fragile or oversized items
• Logistics Partner Rates: Current rates from our shipping partners at time of dispatch

Rate Confirmation: Exact shipping costs will be calculated and confirmed during the order processing stage based on current logistics partner rates and delivery requirements.

Shipping Zones and Rates

India is divided into shipping zones for cost calculation. Rates are approximate and may change without notice depending on logistics partner pricing:

• Zone 1 (Kerala): Local delivery rates within Kerala state
• Zone 2 (South India): Regional delivery to neighboring southern states
• Zone 3 (West/North India): Extended delivery to western and northern regions
• Zone 4 (East/Northeast): Long-distance delivery to eastern and northeastern states
• Remote Areas: Special handling charges apply based on accessibility and logistics partner capabilities

Important: Shipping rates are calculated based on product weight, dimensions, delivery distance, and current logistics partner pricing. Rates are approximate and subject to change without prior notice. Final shipping costs will be confirmed during order processing and before dispatch.

Free Shipping Eligibility

Free shipping may be available under the following conditions:

• Minimum Order Value: Orders above specified threshold may qualify for free standard shipping
• Bulk Orders: Volume discounts may include free or reduced shipping
• AMC Customers: Preferential shipping rates for Annual Maintenance Contract holders
• Promotional Offers: Special promotions may include complimentary shipping
• Local Delivery: Possible free delivery within specified radius of our office locations

Additional Charges

Additional shipping charges may apply for:

• Oversized Items: Large POS systems requiring special handling
• Fragile Products: Extra packaging and handling for delicate equipment
• Express Delivery: Premium charges for expedited shipping
• Multiple Deliveries: Separate delivery to multiple addresses
• Installation Services: On-site installation and setup charges
• Remote Areas: Extended delivery to difficult-to-reach locations

Delivery Process and Procedures

Shipment Confirmation

Once your order is shipped, you will receive:

• Shipping Confirmation Email: Dispatch notification with tracking details
• Tracking Number: Unique tracking ID for shipment monitoring
• Carrier Information: Details of the logistics partner handling your shipment
• Estimated Delivery: Expected delivery date and time window
• Contact Information: Customer service details for delivery support

Tracking and Updates

Track your shipment progress through:

• Online Tracking: Real-time tracking via carrier website or our portal
• SMS Updates: Automatic SMS notifications at key delivery milestones
• Email Notifications: Delivery status updates via email
• Customer Service: Phone support for tracking and delivery inquiries
• Mobile App: Tracking through posmarket.in mobile interface

Delivery Attempts

Our delivery process includes:

• Initial Delivery Attempt: First delivery attempt during business hours
• Delivery Notification: Advance call or SMS before delivery attempt
• Failed Delivery: Notification and rescheduling for missed deliveries
• Multiple Attempts: Up to 3 delivery attempts before return to depot
• Customer Coordination: Flexible scheduling for business deliveries

Delivery Confirmation

Successful delivery requires:

• Recipient Verification: Valid ID verification of the recipient
• Package Inspection: Visual inspection of package condition before acceptance
• Delivery Acknowledgment: Signature or digital confirmation of receipt
• Documentation: Delivery receipt and product documentation handover
• Installation Scheduling: Appointment booking for installation services if applicable

Special Shipping Requirements

Large Equipment Shipping

For substantial POS systems and hardware:

• Freight Services: Specialized freight handling for heavy equipment
• Crating and Packaging: Custom wooden crates for maximum protection
• Site Delivery: Delivery to specific installation location within premises
• Unloading Assistance: Professional unloading and positioning services
• Insurance Coverage: Enhanced insurance for high-value equipment

Software and Digital Delivery

Software solutions may be delivered through:

• Digital Download: Secure download links for software packages
• Physical Media: USB drives or DVDs for offline installation
• Cloud Deployment: Direct deployment to customer cloud infrastructure
• Remote Installation: Online installation and configuration services
• License Keys: Secure delivery of software activation licenses

Bulk Order Shipping

Large quantity orders receive special handling:

• Partial Shipments: Staged delivery for large orders
• Consolidated Shipping: Combined packaging for cost efficiency
• Direct Manufacturer: Drop shipping from manufacturer for specific items
• Inventory Management: Scheduled delivery to manage customer inventory
• Project Coordination: Delivery coordination for large implementation projects

International Shipping

Limited international shipping available:

• Select Countries: Shipping to UAE, Middle East, and SAARC countries
• Customs Documentation: Complete export documentation and compliance
• Duties and Taxes: Customer responsibility for import duties and taxes
• Extended Timeline: 10-20 business days for international delivery
• Additional Costs: International shipping and handling charges apply

Shipping Issues and Claims

Damaged Shipments

If you receive damaged products:

• Immediate Inspection: Inspect packages immediately upon delivery
• Document Damage: Take photos of damaged packaging and products
• Refuse Delivery: Right to refuse obviously damaged shipments
• Report Immediately: Contact us within 24 hours of delivery
• Retain Packaging: Keep all original packaging materials for inspection
• Claim Processing: We will process replacement or refund claims promptly

Lost or Missing Shipments

For shipments that fail to arrive:

• Tracking Investigation: Immediate investigation with logistics partner
• Claim Filing: Insurance claims filed on customer's behalf
• Replacement Process: Expedited replacement shipment if item is confirmed lost
• Refund Option: Full refund if replacement is not preferred
• Timeline: Resolution within 7-10 business days of investigation

Delivery Delays

In case of unexpected delivery delays:

• Proactive Communication: Advance notification of potential delays
• Alternative Options: Express shipping or alternate delivery methods
• Compensation: Shipping cost refund for significant delays
• Priority Handling: Expedited processing for delayed orders
• Escalation Process: Management involvement for critical delays

Address and Delivery Issues

Common delivery challenges and solutions:

• Incorrect Addresses: Address verification and correction service
• Inaccessible Locations: Alternative delivery arrangements
• Security Restrictions: Coordination with building management or security
• Business Hours: Flexible delivery timing for business addresses
• Remote Areas: Special handling for difficult-to-reach locations

Shipping Terms and Conditions

Customer Responsibilities

Customers are responsible for:

• Accurate Information: Providing correct delivery address and contact details
• Availability: Being available to receive deliveries during specified times
• Access Arrangements: Ensuring delivery location is accessible to carriers
• Inspection: Immediate inspection of delivered products
• Payment: Settlement of shipping charges as per agreed terms
• Documentation: Providing necessary business documents for delivery

Liability and Insurance

Shipping liability and insurance coverage:

• Transit Insurance: Basic transit insurance included for all shipments
• Coverage Limits: Insurance coverage up to declared product value
• Liability Limitations: Carrier liability as per standard logistics terms
• Additional Insurance: Enhanced insurance available for high-value items
• Claim Procedures: Standardized insurance claim process for damages or loss

Force Majeure

Shipping may be affected by events beyond our control:

• Natural Disasters: Delays due to floods, earthquakes, or severe weather
• Transportation Strikes: Logistics industry strikes or labor disputes
• Government Restrictions: COVID-19 restrictions or emergency regulations
• Infrastructure Issues: Road closures, airport shutdowns, or network failures
• Communication: Regular updates during force majeure situations

Policy Updates

This shipping policy may be updated to reflect:

• Changes in logistics partnerships and service levels
• New shipping methods and delivery options
• Revised pricing structure and zone coverage
• Enhanced security and tracking capabilities
• Regulatory changes affecting shipping and logistics

Shipping Support and Contact

For shipping inquiries, delivery issues, or tracking support, please contact our shipping and logistics team:

Track Your Shipment: Use your tracking number to monitor shipment progress online or contact our support team for real-time updates. We are committed to ensuring your products reach you safely and on time to keep your business operations running smoothly.